Refund Policy
Refund Policy
1. General Refund Policy
- Non-Refundable Subscription: Typically, once a premium membership or subscription service has
been used (e.g., viewing contact details of other members), the fee is
considered non-refundable.
- Request Process: Users who wish to seek a refund must typically submit a formal
request through mail, You should send your request to:
2. Potential Refund Scenarios
Based on
typical terms for similar matrimonial and wedding vendor services in India:
- Unutilized Services: If a user pays for a subscription but does not use any premium
features (e.g., does not send interests or view contacts) and requests a
refund within a very short window (often 24–48 hours), a refund may be
considered.
- Technical Errors: Refunds are generally granted if a technical glitch results in
multiple charges for the same service.
- Profile Deactivation: If a profile is terminated by the site for a breach of terms (such
as providing fake information or harassment), the user is usually not
entitled to any refund of unused fees.
3. Contact Information for Refunds
If you need
to initiate a refund or have specific questions about a transaction, you should
contact them using their official support channels:
- Email: expressvivaah@gmail.com
- Phone: +91 97118 44655
- Address: Gurugram, Haryana, India
